Safe shopping Online
If there is something wrong with the goods you buy on the website, tell the seller as soon as possible. Email or phone, and make a written note of the conversation or keep a copy of e-mail correspondence. Note that if you signed an acceptance note on receiving goods this does not mean you have signed away your right to reject. You still have a reasonable time to examine them. Letting the seller try to put faulty goods right has no effect on your rights, if the repair fails, you still have any right to reject that you had when you agreed to the repair. Once you have, in the legal sense, accepted goods, you lose your right to a full refund. You can only claim compensation, and you have to keep your claim to a reasonable amount. You have the same rights when you buy goods in a sale as at any other time; the seller cannot get away with disclaimers saying there are no refunds on faulty sale goods. You also have the same rights even if you lose your receipt, but the onus will be on you to prove where and when you bought the goods. If you buy goods privately you have fewer rights than when you buy from a trader. Privately bought goods do not have to be free of faults, but they must be as described. The general rule is ‘buyer beware’ so make sure you check that you are getting a good buy.